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Bugz
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Sky Sports HD

Hi.

I am trying to get Sky Sports HD package back on (new subscription).

Won't let me do it online (oops something went wrong message) Can't do it on the automated phone line as it keeps wanting to give me sky cinema aswell which I don't want.

Can't get through on the phone.

Won't let me do it through my Tivo box (another error message).

Why do you make it so difficult Virgin Media? It should be so simple, particularly for a company in the business you're in.

Sort yourselves out please.

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Emma_C
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Re: Sky Sports HD

Hi Bugz, 

 

Thanks for your post and welcome to our community. 

Very sorry you've been having an issue adding Sky Sports HD back on, this ins't good. 

I can appreciate you posted this on Monday so can I ask if you've been able to ge tthis added on since? 

If not please let us know. 

Emma_C - Forum Team
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Bugz
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Re: Sky Sports HD

Hi.

Yes I have got this sorted thank you.

Had to pretend I was leaving to get someone to speak to me though.

I don't understand why there is no live chat facility on your web site though.

 

Regards

 

David Bugby

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Emma_C
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Re: Sky Sports HD

Thanks for getting back in touch. 

Glad it's back on for you, have you checked to see if the channels are working?

It can take up to 24 hours to be applied so any issues let us know. 

Emma_C - Forum Team
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Bugz
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Re: Sky Sports HD

Hi.

Yes all working thanks.

 

Regards

 

David.

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