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ianw314
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Message 1 of 9
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Sky News HD subtitles

Could mods please contact the internal team to look at why Sky News HD channel 602 is not showing subtitles. The subtitle option hasn't worked since early yesterday morning. Sky News SD channel 603 is showing subtitles.

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japitts
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Message 2 of 9
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Re: Sky News HD subtitles

Yep I agree - replicable. I'll flag this thread for the staff team to pickup sooner than they otherwise would - to avoid this not being picked up until well into the weekend.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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David_Bn
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Message 3 of 9
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Re: Sky News HD subtitles

Thanks for your post @ianw314

We can confirm this has been raised with a back office team and has had a ticket raised to have this resolved

Kindest regards,

David_Bn

ianw314
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Message 4 of 9
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Re: Sky News HD subtitles

Now sorted ... thanks.

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Serena_C
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Message 5 of 9
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Re: Sky News HD subtitles

Hi @ianw314

 

Thanks for getting back to us, I'm glad to hear it's all sorted for you now.

 

Have a great weekend,

Serena

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ianw314
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Message 6 of 9
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Re: Sky News HD subtitles

Could someone please contact the back office as the subtitle option is not available again on Sky News HD channel 602 since first thing this morning.

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David_Bn
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Message 7 of 9
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Re: Sky News HD subtitles

Hi @ianw314, can you please confirm what model of set top box you're unable to get subtitles on, on Sky News in HD?

Are you able to access subtitles in the SD version?

Kindest regards.

David_Bn

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ianw314
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Message 8 of 9
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Re: Sky News HD subtitles

Hi David,

 

I have the V6 box. The subtitles have now returned.

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David_Bn
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Message 9 of 9
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Re: Sky News HD subtitles

Thanks for the update @ianw314, do please let us know if the issue re-emerges

Kindest regards,

David_Bn

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