Hi @Juliebedford,
Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that you've not received a terminator cap in the package you received.
Can you confirm if you're a new customer or if you're leaving our services and you need the terminator cap?
Have you been able to contact our team directly about this issue since your post, or do you still need assistance with this?
Please let us know so we can help you further with this.
Thank you.
