I’m returning the TiVo box but keeping the broadband connection. The instructions state it’s really important to replace the coaxial cable with the silver terminator cap at the wall socket. Where do I find this cap?
Thanks for reaching out and welcome to our community.
It usually looks like this and they connect to the socket on the wall that the current cable is connected to.
If you don't have this, we'd be happy to look into this further and we can do this via online chat.
Let us know how it goes.
Rather than create a new thread about the same issue I thought I'd post here as I have exactly the same problem.
I received my return pack this weekend and opened it to read the instructions. There is no silver terminator cap included and the return pack bag I got was ripped in the corner.
Is it possible the terminator cap fell out of the bag?
Thank you for your post. I'm sorry to see this.
You can order a replacement via this link: virg.in/EQreturn.
Copy it and paste the URL into your browser.
@dazerc wrote:I can't get the link to work.
2 weeks ago
I only got 1 but had multi room!?
I’m Guessing if it’s THAT important you’d be sending out the exact amount required!