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Silver terminator cap

I’m returning the TiVo box but keeping the broadband connection. The instructions state it’s really important to replace the coaxial cable with the silver terminator cap at the wall socket. Where do I find this cap?

many thanks 

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Re: Silver terminator cap

Hi Mirund.

 

Thanks for reaching out and welcome to our community.

 

It usually looks like this and they connect to the socket on the wall that the current cable is connected to.

 

If you don't have this, we'd be happy to look into this further and we can do this via online chat.

 

Let us know how it goes.

 

Rule_C

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Re: Silver terminator cap

Rather than create a new thread about the same issue I thought I'd post here as I have exactly the same problem.

I received my return pack this weekend and opened it to read the instructions. There is no silver terminator cap included and the return pack bag I got was ripped in the corner.

Is it possible the terminator cap fell out of the bag?

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Re: Silver terminator cap

Hi vayidm,

 

Thank you for your post. I'm sorry to see this. 

 

You can order a replacement via this link: virg.in/EQreturn.

 

^Martin

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Message 5 of 13
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Re: Silver terminator cap

I can't get the link to work.
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Re: Silver terminator cap

Copy it and paste the URL into your browser.


@dazerc wrote:
I can't get the link to work.

 

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Re: Silver terminator cap

I only got 1 but had multi room!?

 

I’m Guessing if it’s THAT important you’d be sending out the exact amount required!

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Re: Silver terminator cap

I am also confused - I have cable running the entire length of my house, in two rooms that are two floors apart. Some of the cable actually goes over the roof too. What do you actually need back? I am returning Tivo but keeping broadband so I am reluctant to start ripping out cables. Also, what is the little hook thing in the return pack for?

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Re: Silver terminator cap

Ah - I think the hook is to unscrew a cable from something. Still, I have about 30 metres of cable so I don't know that you want all that back - or how to even disconnect it from the source. Please advise. 🙂

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Message 10 of 13
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Re: Silver terminator cap

Hi Sandygamble, 

Don't worry, you don't need training to become a roofer to return the equipment lol all we want back is the boxes (Tivo, V6, HUBs etc) We don;t usually reuse cables so don;t worry about those. 

Kindest regards,

Megan_L