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Babylotion
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Set top box

Hi,

I’m having trouble with my set top box. It’s an ongoing issue since the box has been installed and it’s proving very difficult getting hold of somebody to discuss getting it resolved.

Is there a direct line I can contact?

 

Cheers

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japitts
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Re: Set top box

You've not actually said what the issue is?

Virgin's C/S number is 150 (from a VM line) or 0345 4541111 (from any other phone), if that's what you're asking.

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Babylotion
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Re: Set top box

Sorry you’re right, I forgot to mention the issue.

The box is crashing and restarting. I’ve ran the service test but it doesn’t pick up the fault.

Thanks for the reply 👍🏾

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japitts
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Re: Set top box

A rebooting box is a faulty box.

Call into faults to arrange a replacement or engineer visit.

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