Service off?

[Stellablue]

Hi, I have a router which has green light, TiVo stuck on loading all channels 16%, and no phone line. I have checked on internet off my phone and it says there are no issues at my address. Bizarre and annoying. 

[japitts]

Have you checked the automated status line? It's often the most reliable check for localised off-service issues - 0800 560061

If nothing's listed, then best to assume your fault isn't known - and to report it.

0345 4541111 (landline call) from any working phone. Or wait on here - but you might be waiting a day or so.

[Kath_F]

Hi Stellablue, 

Thanks for your post and apologies to hear all your services were affected on Tuesday evening. 

Checking our systems today, there is no fault open for the area. I can see your Hub is showing as online as is your V6 box however this is showing a long term signal issue which means you may be having issues. 

How are things looking over all today? 

I would like to arrange for an engineer to come to take a look at the V6 box for you. I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks,