Virgin are full of BS. It’s all a ploy to get you to purchase them from the Virgin Store. I have had this happen to me on several occasions where I have set up a series link, and when some weeks later decide to watch it, bizarrely the 1st episode is no longer recorded. When you click on it it says only available from the Virgin store in the options, yet if I go to a catch up service like BBCi player, funny how it’s available to watch !!!