My Samsung Tivo box has been playing ups for months switching off and locking up giving codes of C130 and W02 the picture quality now is appalling and flickers.
I have been trying and trying to get in contact with Virgin Media who in normal times I have never had any problems but cannot get any answers on getting a replacement box.
Please can some one help me at Virgin Media ???
Go to Answer
W02 tends to indicate a loss of incoming TV signal, C130 loss of internet connectivity.
On a TiVo these both come down the co-ax cable and are internally split, so this would suggest either a cabling or box fault.
Realistically, you have 3 options now:
1: Text message service (07533 051809) but this will take a few days.
2: Wait on here for VM Forum staff to respond, anything between a few days and a week.
3: Call TV Faults (150 or 0345 4541111) and be patient.
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Thanks for quick reply,
Option 3: Call TV Faults (150 or 0345 4541111) and be patient, is no good the line drops as no one working in offices apparently which i cannot believe I will try the text option now
After waiting an hour I got through and my faulty Tivo box is being replaced thankfully