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Samsung faulty Tivo box

My Samsung Tivo box has been playing ups for months switching off and locking up giving codes of C130 and W02 the picture quality now is appalling and flickers.

 

I have been trying and trying to get in contact with Virgin Media who in normal times I have never had any problems but cannot get any answers on getting a replacement box.

 

Please can some one help me at Virgin Media ???

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Re: Samsung faulty Tivo box

W02 tends to indicate a loss of incoming TV signal, C130 loss of internet connectivity.

On a TiVo these both come down the co-ax cable and are internally split, so this would suggest either a cabling or box fault.

Realistically, you have 3 options now:

1: Text message service (07533 051809) but this will take a few days.

2: Wait on here for VM Forum staff to respond, anything between a few days and a week.

3: Call TV Faults (150 or 0345 4541111) and be patient.

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Re: Samsung faulty Tivo box

Thanks for quick reply,

Option 3: Call TV Faults (150 or 0345 4541111) and be patient, is no good the line drops as no one working in offices apparently which i cannot believe I will try the text option now

 

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Re: Samsung faulty Tivo box

After waiting an hour I got through and my faulty Tivo box is being replaced thankfully

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