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Same issue

I had multi room and only received 1 plug. 

im guessing I just insert this into either up or downstairs on the wall? 

If it’s THAT important I’m sure you’d be sending these out with the exact amount required! 

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Re: Same issue

Hello

The post is a bit vague what have you received, saying only 1 plug is not enough information, do you have a booster ?

If it is then follow :- https://www.virginmedia.com/help/virgin-media-booster-troubleshooting

Mike

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Re: Same issue

Hey mike. 

it’s on the forum mate, apologies. 

they only sent me 1 silver terminator cap with my returns kit but I had multi room so can not complete the instructions as the requested! 

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Re: Same issue

Hi Shails,

 

The terminator caps are automatically sent with 1 in the returns packaging as standard and you're right in that it doesn't take into account customers who have multiroom and I apologise for the inconvenience. I'm going to send you a Private Message so I can get some details from you so we can send you some more. 

 

Thanks,

 

Lisa

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