Virgin Media Community

[waterlooguy]

I signed up for a cable/tivo box instalation last year, The installation was Ugly (Shoddy) the service did not function properly from day 1, there were 4 different attempts to rectify the issues without success so after six months I cancelled. Now Virgin are demanding 12 months payments and are sending damaging reports to the Credit Agencies. I have appealed twice and with the same effect (denial and contempt) Apart from going to Court does anyone have an idea of how to deal with this Situation.

ANY Advice will be gratefully recieved !

[Ernie_C]

Did you just phone up and cancel or raise a complaint and get a confirmation that you could leave free of early disconnection fees?

[waterlooguy]

Yes, I did call them up and was told there would probably be no issue due to the nature of the fault, But was told subsequently that this was Not the case and I would have to Pay all charges And the rest of the contract term!

I have appealed Twice with Virgin and once through an independent resolution channel.

Nowhere to go but Court I think - Not Good !

[HowardML · Accepted solution]

Missing step in the process. Referral to the independent arbitrator CISAS, see complaints procedure:

https://store.virginmedia.com/content/dam/eSales/Downloads/Consumer%20Complaint%20Code%20of%20Practi...

If you go to Court without trying that first the Court will not look kindly on your claim. 

[waterlooguy]

I will try and go through the route first, Many thanks