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KLockett
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S102 error

Set up today and keep getting S102 error... please help!

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newapollo
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Re: S102 error

Hi KLocket,

I'm sorry you are having issues. It's giving error S102 because the box hasn't been activated yet.

You need to call 0800 953 9500 to activate the box. You will need the box serial number, and your account number and area code.

Dave

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KLockett
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Re: S102 error

Thank you! Have tried calling and been on hold for an hour. Is there anything else that can be done? I paid to have it installed so not sure why this wasn’t all done?

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newapollo
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Re: S102 error

Hi again KLocket,

Have you tried rebooting your equipment?

If the activation line isn't picking up you could speak to  New accounts and Set Up instead for them to complete the setup and activation.

That would be options 1,1,1 and 4 if dialling 150 from a Virgin landline , or options 1,1,2 and 4  if dialling 0345 4541111 from any other phone

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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KLockett
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Re: S102 error

Thanks. Yes have rebooted and am on hold for activation team 😞

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