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wildman73
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Returning old equipment

I am housebound so I can not get out. 

How do I return my old equipment? I have 3 TiVo boxes and a Super Hub I am no longer using, 
1 TiVo box is from a few years ago, it has been left after I had to reduce my package.
1 Tivo box was faulty and was replaced with a V6 box.
1 Tivo box was replaced recently when upgrading to 360. 
and lastly a Super Hub after upgrading?

I did try phoning for help but was unhelpfully told I could keep the equipment despite there being a return label, just a reminder I am housebound and am unable to get out to return the items and the box isn't large enough to return all the equipment, I can't even take it to a local recycling centre. 

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newapollo
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Re: Returning old equipment

Hi wildman73,

Have you double checked <<< This link >>>  to make sure your equipment needs returning?

Dave

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I don't work for Virgin Media.

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wildman73
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Re: Returning old equipment

Thanks, I did check that link before posting, no I don't have any of that equipment. 

As originally asked, what about recycling as I can't get out

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Travis_M
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Message 4 of 6
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Re: Returning old equipment

Hi @wildman73

 

Thanks for posting on our community forum!

 

A full link can be found here which guides you on recycling too.

 

Regards

Travis_M
Forum Team



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wildman73
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Re: Returning old equipment

So, just throw it in the trash, thank you.

Just so we are clear on this, I AM HOUSEBOUND, I HAVE NO WAY TO TAKE THE EQUIPMENT TO BE RECYCLED OR RETURN IT TO YOU, THE LINK POSTED DOES NOT HELP ME AS I AM HOUSEBOUND.

If engineers were in the area I would willingly hand the equipment to them.

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Laurie_C
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Re: Returning old equipment

Hi wildman73,

 

I'll see if I can get someone to pop around to pick up the kit. I'll just need to confirm a few details with you via Private Message. Please look out for a purple envelope in the top right corner of your screen.

 

Kind regards,

Laurie

Laurie_C
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