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Returning equipment

Danielwomack86
Joining in

on ‎19-11-2021 17:17

I have cancelled my tv service a while back. I have ask virgin to send me a box to send my equipment 3 times but no one has sent me one. Can i just bin my equipment now?

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎19-11-2021 18:31

Have you checked <<< This link >>>  to make sure your equipment needs returning?

If the kit doesn't need returning there's also a link on the same page detailing local recycling points.

Returns packaging is usually sent out 10 days after the cancellation completes.

You can also request returns packaging using <<< this link >>> 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Hayley_S
Forum Team (Retired)
Forum Team (Retired)

on ‎22-11-2021 08:57

Hello @Danielwomanck86,

 

Welcome back! Thanks for posting. 

 

I am sorry to see this.

 

I can see that you have been given the correct advice by @newapollo, please can you let me know if this has resolved your issue?

 

Many thanks,

Hayley
Forum Team



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