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clarem1
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Returning equipment

I  left virgin media over a month ago and am receiving texts saying that I have not returned the equipment but I  have. I do not want to incur a charge

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John_GS
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Re: Returning equipment

Hi clarem1

 

Thanks for posting and welcome to the community. Sorry for the delayed reply.

 

When did you send the equipment back to us please and do you still have your tracking reference?

 

It can take upto 14 days for us to receive it, scan in, assign to the right account and remove equipment also so if it was recently, it's more than likely in the processing stage. 

 

Do let me know if you need further assistance.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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