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Karentaylor776
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Returning TiVo Box

Hi

I have POA over my mother's affairs which you have acknowledged and I have sent this to you to cancel my mothers account. You have now asked for the return of the Tivo box which I can not find. I understand that there is a cost of £80 if this can not be returned to you. I have just spent 20 minutes on your 'helpline' trying to find out how to pay, only to be told that as I can't verify a password that I've never had I can't proceed. Can you please let me know what the next steps are regarding payment, which do not involve making calls to yourselves.

 

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Superuser
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Re: Returning TiVo Box

it will be added to your final bill as far as i know. you will not be able to pay for it until that bill is generated

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Karentaylor776
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Re: Returning TiVo Box

Thank you. I will await the final bill

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