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Leahw6007
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Return

I received my final Bill 14/09/2020 and was told my services would disconnect but I’m still able to use the TV and Broadband and I haven’t received a returns box..

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Aaron2
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Re: Return

The returns is sent on the day of disconnection and can up to 14 days to arrive at your property, are you sure you've received the final bill & have been scheduled for disconnection on this date? 


** I work for VirginMedia but all opinions posted here are my own.
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Leahw6007
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Re: Return

Hi. Yes I have an email stating the disconnection and I was told my final bill would be 14/09/2020 I’ve just paid it.. 

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Emma_C
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Re: Return

Hi Leahw6007, 

Thanks for your post and welcome to our community. 

Really sorry for the delay in getting back to you and that your services are still active. 

Can I ask if this has been sorted since your post, are you still able to watch the services? 

Does the bill you've had confirm the dates it covers you for? 

Emma_C - Forum Team
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