Return of old equipment

[AprilB1]

Had a couple of emails one to click for a date to collect old TiVo box and router. 

Called to tell them I won’t be at home and will leave them in the porch tomorrow and told by Virgin the emails are scam. 

anyone else had the same and are they a scan or not!

Don’t want to be charged for old equipment and not sure why the emails would be a scam as who else but Virgin would know I had the old equipment anyway!

Not sure the person I spoke to understood what I was taking about!

Any advice would be appreciated 

[newapollo]

hI @AprilB1 

You posted in the TIVO forum, so I'm assuming you have one of the older TIVO boxes and not a V6 box. As to hubs, VM only want the hubs3,4 and 5 returning. VM don't want the older TIVO boxes returning.

This page shows the different TV boxes so you can check which box you do have 

https://www.virginmedia.com/care/tv-fault/which-tv-box 

The following page links to the equipment that VM do want returning

https://www.virginmedia.com/help/return-or-recycle-equipment 

If your equipment type isn't listed on that page then you can assume it doesn't need returning.

You can also order returns packaging from that page if needed

[AprilB1]

Thanks I think I do have the newer versions that need returning. 

I will ask for the packaging to be sent out and thanks for the links as that is just what I needed 

[Natalie_L]

Hi AprilB1, 

Welcome to the Community and thank you for posting. 

Also thank you newapollo for your support. 

We just wanted to check in and see if you have been able to arrange for the packaging to be sent out? If not, please let me know and I will be happy to assist further. 

Thanks,