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Return of TiVo Box

Taz6079
Joining in

Hi. Collection of TiVo box has been organized. Do I receive a box or anything to put the box into before collection?

4 REPLIES 4

Carley_S
Forum Team
Forum Team

Hi @Taz6079 

Welcome to the community forums. 

You won't receive anything through the post for a door step collection. Only if you were sending the equipment back to us yourself, where we send pre-paid returns packaging for you to drop off at the nearest collect plus point. 

Please let us know if you are having any further questions at all. We'll be here to help on the community forums if needed :). 

Here to help 🙂
Virgin Media Forums Agent
Carley

Hi

 

Re the door step collection. Do I just box up the TIVO box. Do I need to put any personal details inside the box. It is booked to be collected this Friday 14th

newapollo
Very Insightful Person
Very Insightful Person

Hi @Taz6079 

You don't need to enclose any persoanla details but it will do no harm.

VM  will be able to trace the box by the serial number which is on a label on the equipment.

The person collecting the equipment should provide you with a receipt.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Hi Taz6079, 

Thanks for coming back to us on this one. 

As mentioned by newapollo, you don't need to include anything. The engineer collecting the equipment will sort it all out this end for you. 

If you have any further queries, pop back and let us know. 

Many thanks,

Kath_F
Forum Team

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