Request a new tivo box

[Shellfish]

Hi there we are in the process of moving and we have discovered that our very old TiVo box has broken I would like to known the easiest or quickest way to request a new one please and thank you

[nodrogd]

TiVO boxes are no longer provided. If they fail they are now replaced with the V6 box. As these have no internal modem, they are reliant on your Virgin hub (direct wired or WiFi connected) in addition to the coaxial connection.

[Matthew_ML]

Hey Shellfish, thank you for reaching out and a warm welcome to the community I am sorry you are having some issues with your TV box.

Is it just completely broken? 

Either way I am going to send you a PM so we can get this looked into.

Please look out for the purple envelope. Thanks 

[Shellfish]

hi 

thank you we sorted everyhing out we ended up getting all new equipment as ours was so old and the wires we recieved did not fit 

[Vikki_M]

Hi @Shellfish

Thank you for letting us know.

I'm happy to hear this is now resolved 🙂