Menu
Reply
jonkima
  • 4
  • 0
  • 1
Tuning in
560 Views
Message 1 of 4
Flag for a moderator

Replacement remote

Hi,

Several buttons on my remote take quite a while or are erratic in function. I have changed the batteries, although other buttons function immediately so I can discount that. It is the ones I've used the most (on, guide, mute) so I imagine they've become worn.

How do I get a replacement remote control?

Thanks,

Jonathan

0 Kudos
Reply
newapollo
  • 6.51K
  • 1.02K
  • 1.62K
Very Insightful Person
Very Insightful Person
512 Views
Message 2 of 4
Flag for a moderator

Re: Replacement remote

Hi Jonathan,

To order a new remote you need the TV Faults option when dialling 150 or 0345 454 1111, but best to call at 8am to avoid call queues

You could also try the text messaging service. Just send  a text with a description of new remote  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You could also try clicking on Check service status further up this page, then when the page opens scroll down to the three tabs, broadband, TV and phone. Click on the TV tab, then my remote isn't working and follow the prompts.You should be able to order a replacement remote from there, although you might see an "Oops somethings gone wrong error message".

 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click to mark as a Helpful Answer or use Kudos to say thanks


jonkima
  • 4
  • 0
  • 1
Tuning in
498 Views
Message 3 of 4
Flag for a moderator

Re: Replacement remote

Thank you newapollo, I've ordered a new remote online. 

I was looking for something like that on the site and couldn't find it, plus I'd read on a forum thread that I'd have to purchase one myself.

Thanks for clearing that up.

newapollo
  • 6.51K
  • 1.02K
  • 1.62K
Very Insightful Person
Very Insightful Person
494 Views
Message 4 of 4
Flag for a moderator

Re: Replacement remote

Hi again Jonathan,

Thanks for the update. I'm pleased you managed to order a replacement remote. It should be free of charge.

It's certainly a lot easier ordering online (when it works)

Stay safe and take care.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click to mark as a Helpful Answer or use Kudos to say thanks


0 Kudos
Reply