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Replacement remote control needed

Joining in

Hi, we need a new TV remote control please. The old one is falling apart.



Very Insightful Person
Very Insightful Person

Hi @StentifordGuy 

You should be able to order a replacement by logging into My Virgin Media at the top of the page, or by using this direct link  Order new remote 

If the links aren't working either clear your cache and cookies or try a different browser

You can also try the TV Faults option when dialling 150 or 0345 454 1111, but best to call at 8am -10am, or afternoon teatime to avoid call queues

For now you could download the TV Control app and use that until you receive a replacement remote

Or leave it a couple of days and a member of the forum team may pick this up for you.

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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