You should be able to order a replacement by logging into My Virgin Media at the top of the page, or by using this direct link Order new remote
If the links aren't working either clear your cache and cookies or try a different browser
You can also try the TV Faults option when dialling 150 or 0345 454 1111, but best to call at 8am -10am, or afternoon teatime to avoid call queues
For now you could download the TV Control app and use that until you receive a replacement remote
Or leave it a couple of days and a member of the forum team may pick this up for you.