Showing results for 
Search instead for 
Did you mean: 

Replacement remote control for Tivo Box request

On our wavelength

Dear Virgin Media,

The remote control for my Virgin Media Tivo box has stopped working, I ordered a replacement remote a week ago (Tuesday 1st November) at this link:

I'm really disappointed to have not received the replacement remote yet. Can you let me know if it has been sent please?

I would be most grateful to receive a replacement remote as soon as possible please because I am elderly and having to bend down at the moment to change channels.

Hope to receive a reply from you soon.



Very Insightful Person
Very Insightful Person

Hi @Seren11 

Whilst you are waiting for a Staff VM Forum member to answer your post,and for you to receive the replacement remote, you should download the TV Control app on your mobile phone. You can use it as a temporary remote.

The link is on the following page 

Also if you scroll to the bottom of <<< this page >>>  it tells  you how to use it as a remote control.

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Forum Team
Forum Team

Hey Seren11, thank you for reaching out and I am sorry you haven't got your TV box yet.

I am going to send you a PM so we can look into this, please look out for the purple envelope. Thanks 

Matt - Forum Team

New around here?