I would like to know how I can get a replacement remote control for my Tivi box.
My current remote is faulty with only a few of the buttons working and out her not responding. The light at the top rarely lights up. I have changed the batteries and followed all the online help and the remote continues not to work.
To get a replacement remote you can text (not call) Virgin on 07533 051 809 and you can get one for free in about a week, or you can wait for a member of staff to pick up this thread (and that, including posting the remote, will probably take at least the same amount of time for you to get one).
On the text number there's an "automated-bot" initially that'll reply, but once you've gone through that and it's satisfied itself it'll forward the query to a VM Rep. There can be a day or so delay on the Rep getting back to you at the moment due to Covid, but after that it should be sorted.
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