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Hevsta
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Replacement power supply for box

I was burgled last week and they’ve taken the power supply from my TiVo box in my bedroom. How can I get a replacement? 

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newapollo
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Re: Replacement power supply for box

Hi Hevsta,

Sorry to hear of the burglary. It's a really upsetting act. Sending you support and upliftment.

The quickest way to get a replacement is to contact TV Faults.

 Call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faultsbut best to call between 8am and 10am to avoid call queues, or late afternoon around tea time

When calling Faults  you will get the automated response asking you to press 1 for the link to online support etc.

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and resolve the problem.

Or you can wait here for a member of the Forum Staff to pick this up but it may be a couple of days.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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John_GS
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Re: Replacement power supply for box

Hi @Hevsta

 

Thanks for posting and welcome to the community. 

 

I am really sorry to hear of the personal situation. 

 

I am going to PM you to get your address then contact the field manager for your area to get one out to you

 

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

John_GS
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Re: Replacement power supply for box

Hi @Hevsta

 

Thanks for joining me on PM. I've contacted the field manager for your area so we can get a supply pack sent out 🙂

 

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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Hevsta
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Re: Replacement power supply for box

thank you very much!! I didn’t realise straight away, but I watch tv when I can’t sleep and I haven’t slept much since the break in. 

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John_GS
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Re: Replacement power supply for box

Good morning @Hevsta,

 

The team should be sorting this for you today.

 

Keep me posted

 

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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