Virgin Media Community

[Jaxster030924]

Can I request a replacement power cord for my tivo box on this forum? Cheers

[japitts · Accepted solution]

You can indeed - staff might take a couple of days to respond though.

Why do you need a replacement power cord? I'll ask to save the staff team the job...

[Jaxster030924]

Power cable is gubbed pure & simple 🙂

[Jaxster030924]

Is there anything I can do to flag the fact that I'm looking for a replacement cable or will someone from Virgin just pick it up?
Box in one room isn't working but the socket seems fine. Swapped the cable from the other room to try and it worked so assuming that's what the problem is. Cheers

[japitts]

If you want an urgent response, the best way is to call. 150 from a VM phone, or 0345 4541111 from any other phone.

VM staff work their way through posts, the current response time on this board is around 48hours.

[Kath_F]

Hi Jaxster030924, 

Thanks for your post and welcome to the Forums. It's really great having you on board with us in the Community. 

Apologies to hear you are having an issue with your TiVo box power supply. We certainly can get one sent out to you. We'll just need to confirm a few details on your account to ensure it's coming to the right address 🙂

I have sent you a private message regarding this. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

Thanks,

[Kath_F]

Hi Jaxster030924, 

Thanks so much for coming back to me via private message. 

I'm glad that things have already been arranged for you. If you do have any further issues, pop back and let us know so we can help further. 

Take care and enjoy your weekend. 

Thanks,