Since being a customer at my present address since September 2016, I have not received a bill/letter other than my initial 'welcome to V. Media' email. So I am unable to log-in or set up an account, apparently I need to do this to deal with the issue of having two faulty Tivo Boxes...?
I know these are strange times and everything takes a bit longer but I have had no contact or acknowledgement for about a week, so not sure if my messages on any VM platform are being seen.
How do I get this sorted and have the boxes replaced?
I'm sorry to hear about the problems you've had with our TiVo boxes - checking things over from here I think there may be more to it than just TV issues as there are clear issues with the hub's power levels too.
In the interest of getting things resolved asap I have booked you in with the next available appointment. Please find the appointment time slot via your online account (virg.in/myVM) it can also be rescheduled or cancelled from there if needed.
Please keep us posted with the outcome of that, or let us know if there's anything else we can help with in the meantime.