My TiVo remote has cracked along the seam and is showing the wires and board. Is there any chance of being sent a replacement remote.
due to the current climate I would rather not phone and keep the lines for emergencies
If you don't want to call you could try the text messaging service.
Just send a text with a description of faulty remote to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days
In the meantime you could download the TV Control app to use.
I'm just a normal customer here to share my knowledge, I don't work for Virgin Media.
Have I helped? Click to mark as a Helpful Answer or use Kudos to say thanks