Virgin Media Community

[Zebdebdeb]

Please could you send a new remote through ..mine is starting to not work properly some numbers wont work when you press them .

i have been to the experiencing problem page and the link no longer is working or is down at the moment.

the helpful ( well not so much helpful) robot asked all the questions i answered and then gave me the link that doesn’t work…which I’d been to twice.

could anyone here help!  Or direct me somewhere 

[1malcolmgeorge]

One presumes you have changed the batteries, so whilst waiting for VM to get their A$$ into gear, try and download a remote for your mobile phone from the appropriate App store

[Zak_M]

Good morning @Zebdebdeb, 

Welcome to the forums & thank you for taking the time to post. 

I am sorry for the inconvenience that this has caused. 

I will pop you over a PM so that I can get some further information. 

Kind regards,

Zak_M

[Zak_M]

Thank you for providing me that information via PM.

I have sent out a new TiVo remote to you, it can take up to 5 days to get to you. 

If you do have any further issues then please do let me know. 

Kind regards,

Zak_M