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bigglyn
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Remote replacement

My remote packed up 3 days ago. Tried batteries and all the usual resetting etc. I've been trying to order a new 1 for 3 days. "Something went wrong with your order, please start your order again" is displayed every time. Tried to phone, get sent a link for online help that sends me to the place I've just been for 3 days!!! On hold now twice for over an hour! Is there any email or live chat? To speak to someone? I don't see how covid-19 should have any effect on service via phone. Surely they are still able to answer phone calls.  Any help is much appreciated.  

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JitteryPinger
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Re: Remote replacement

You could try using the text service 07533 051809 (Home Services)

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
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