this is the second remote I have had from virginmedia. It is still not responding. It’s an intermittent problem I KNOW VIRGINMEDIA KNOWS ABOUT but will not admit to. After a day or two you have to turn off the box completely then it corrects itself. WATCHDOG is imminent as I will tell them of this serious flaw in their software. If you have to turn a box off for a remote to work again it negates your contract with virginmedia, of reasonable bother and distraction of the service. This problem was looked at in 2017!! and nothing was done. I want answers now. Paying £50 quid a month is a serious matter. Get this sorted now and admit to your failures and fix it immediately. The forum tells you it has been investigated and nothing was done to date July 2019! Shocking service.