on 04-07-2023 15:12
Hello, My remote has stopped working. I've tried new batteries. Can you send me a new one please.
on 05-07-2023 13:25
Hi f825_633
If you go to the following page it gives instructions for damaged remotes and non working remotes, and on the last page it allows you to order a replacement remote.
https://www.virginmedia.com/help/virgin-tv-lost-or-damaged-tv-remote/not-working-tivo
on 05-07-2023 13:29
Hey f825_633, thank you for reaching out and I am so sorry to hear you are having some issues with your remote control.
I am going to send you a PM so we can get this looked into this.
Please look out my message in your inbox. Cheers
Matt - Forum Team
New around here?