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Remote has stopped working

On our wavelength


Hello, My remote has stopped working. I've tried new batteries. Can you send me a new one please.


Very Insightful Person
Very Insightful Person

Hi f825_633 

If you go to the following page it gives instructions for damaged remotes and non working remotes, and on the last page it allows you to order a replacement remote. 

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Forum Team
Forum Team

Hey f825_633, thank you for reaching out and I am so sorry to hear you are having some issues with your remote control. 

I am going to send you a PM so we can get this looked into this.

Please look out my message in your inbox. Cheers 

Matt - Forum Team

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