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Amber-23
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Remote controller

I need a NEW remote controller. For over 6 months now, I've tried phoning, no joy, when I did get to speak to someone "3 times in total" I got cut off when I told them my name !! Lots of Buttons do not work. I can not find an Address for Virgin media HELP ???

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C-Bithell
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Re: Remote controller

Hi there my name is Chris Bithell I am a virgin media technician

Please send me your account number and site ID and i will get you one posted out today

If I've helped in any way, please give me Kudos and mark my response as a helpful answer!


Here to help! I'm a technician helping out whilst working from home. Find out more


Amber-23
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Re: Remote controller

Thanks Chris, I have now got a remote. I went on the phone again, and got straight through to a person, and one was sent out. Can you get on your automated service, Where to get a New Remote controller, as I have seen other people having the same trouble as me?

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John_GS
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Re: Remote controller

Hi Amber-23, glad to hear all sorted 🙂 In future for anything like that, drop us a text on 07533051809 and we'll be happy to assist.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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