My remote is not working. The buttons are not working properly as it difficult to change channel or use sound buttons. Batteries fine and connected OK before. I am having to use 1 remote for 2 boxes. The online help for this does not work as the page is not displayed. Can I please have another?
Re: Remote controlTo order a new remote you need the TV Faults option when dialling 150 or 0345 454 1111,
Two other methods to order a new remoteyou need the TV Faults option when dialling 150 or 0345 454 1111, but best to call at 8am to avoid call queues
Or you could try the text messaging service. Just send a text with a description of new remote to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
If you have a V6 box then for now you could download the TV Control app and use that until you receive a replacement remote