Hi @Fiona11
VM do have an Accessibility Remote which your dad may find easier to use.
I'm not sure if it will be suitable but it's white with black buttons and is designed with partially sighted customers in mind. The buttons are different shapes to differentiate them and have a raised button on the number 5 to best locate the number buttons.
There are also some changes that he can make to the screen itself to make it easier for them to navigate: If he has difficulty seeing the screen, both the V6 and TiVo has 'audio cues' which can help him find his way around the menus. These are sounds that show actions and reactions to button presses on the remote control.
There are five main audio cues:
- A tone that starts low and goes higher - this means you've moved forward into the next menu.
- A tone that starts high and goes lower - this sounds means you pressed BACK or returned to the previous menu.
- A single tone - this sound means you've pressed a button when moving around the TV guide.
- A deep tone - you'll hear this sound when you've tried to carry out an action that isn't available.
There are details on <<< this page >>>
A member of the forum team should pick this up in a day or two, and will be able to order the remote if you want.
DaveI don't work for Virgin Media.
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