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Relocating VM box

Pauline1210
Just joined

on ‎05-09-2022 23:16

Id like to arrange my VM box to be relocated to the other side of the room it is currently in

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3 REPLIES 3

newapollo
Very Insightful Person
Very Insightful Person

on ‎05-09-2022 23:49

Hi @Pauline1210 

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Pauline1210
Just joined
In response to newapollo

on ‎06-09-2022 00:00

Thanks Dave. I appreciate this help. Will get it organised tomorrow 🙂

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Steven_L
Forum Team
Forum Team
In response to Pauline1210

on ‎08-09-2022 09:44

Hey @Pauline1210,

Welcome to the community and thanks for getting in touch over the forums.

Have you been able to get your appointment arranged or would you like me to arrange an appointment for you?

Regards,

Steven_L

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