VM can send out a tech to do this for you.
It's a £25 charge for a non fault call out (it used to be £99)
You can either call faults to book the appointment, or wait a couple of days and a member of the forum team will pick this up for you and arrange it.
To speak to faults it's 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)
If calling Faults you will hear the automated response asking you to press 1 for the link to online support etc.
Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech.
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