Menu
Reply
Clintonia84
  • 4
  • 0
  • 0
Tuning in
484 Views
Message 1 of 10
Flag for a moderator

Refund of PPV, that did not work.

Hi there.

I’m wondering  how to stop a payment, or receive a refund for the Jake Paul/Askren fight. 

I paid for the fight, however it would not work and kept saying “we are setting up your channels and the should be available soon” 

Tags (2)
0 Kudos
Reply
japitts
  • 10.46K
  • 1.46K
  • 2.1K
Very Insightful Person
Very Insightful Person
458 Views
Message 2 of 10
Flag for a moderator

Re: Refund of PPV, that did not work.

For any account issues, you'll have to wait for the staff team to respond which may be a couple of days.

In terms of any underlying issues that you may have... can you use OnDemand services? If you're not sure, can you try watching a (non-BBC) CatchUp programme by selecting "Watch from catchup" from the TV Guide?

The technlology behind a PPV OD & CatchUp, is the same.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Corey_C
  • 3.45K
  • 186
  • 271
Forum Team
Forum Team
357 Views
Message 3 of 10
Flag for a moderator

Re: Refund of PPV, that did not work.

Thanks for your post and reaching out to the Community Forums, Clintonia84,

 

Sorry to hear that you have had this experience with your PVV. Have you been in touch with the team since your post?  Are you still getting that error?

 

Thanks,

Corey C

0 Kudos
Reply
Clintonia84
  • 4
  • 0
  • 0
Tuning in
343 Views
Message 4 of 10
Flag for a moderator

Re: Refund of PPV, that did not work.

Hi there. 

I have not been in touch yet, as I have not had time to call. 

I am still not able to process those channel/ppv. 

just hoping to make sure I am not charged is all. I believe Virgin can see it was not watched?

0 Kudos
Reply
Zak_M
  • 3.46K
  • 218
  • 343
Forum Team
Forum Team
305 Views
Message 5 of 10
Flag for a moderator

Re: Refund of PPV, that did not work.

Thank you for coming back to us @Clintonia84 

 

So just to confirm, you are also having issues accessing on demand content as well as the PPV from the other night? 

 

Kind regards,

Zak_M

0 Kudos
Reply
Clintonia84
  • 4
  • 0
  • 0
Tuning in
294 Views
Message 6 of 10
Flag for a moderator

Re: Refund of PPV, that did not work.

Hi Zak

I have not tried others, just that one ppv that did not work. 

just seeking a refund in the first instance and if any further issues arise I will escalate

0 Kudos
Reply
japitts
  • 10.46K
  • 1.46K
  • 2.1K
Very Insightful Person
Very Insightful Person
292 Views
Message 7 of 10
Flag for a moderator

Re: Refund of PPV, that did not work.

@Clintonia84 

Just by means of a 2minute check, try finding a programme from ITV, C4 or C5 in the TV Guide from earlier this week, press "OK" and "watch from CatchUp"

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Zak_M
  • 3.46K
  • 218
  • 343
Forum Team
Forum Team
287 Views
Message 8 of 10
Flag for a moderator

Re: Refund of PPV, that did not work.

Thank you for coming back to me. 

 

We can look at getting you a refund,  I am just trying to see if I can assist you with a wider issue at the same time.  essentially I am just trying to find out the reason the PPV didn't work. 

 

Kind regards,

Zak_M

Clintonia84
  • 4
  • 0
  • 0
Tuning in
220 Views
Message 9 of 10
Flag for a moderator

Re: Refund of PPV, that did not work.

Hi Zak

The catch up channels seem to be fine as a whole. 

just this ppv that did not work. 

0 Kudos
Reply
Zak_M
  • 3.46K
  • 218
  • 343
Forum Team
Forum Team
182 Views
Message 10 of 10
Flag for a moderator

Re: Refund of PPV, that did not work.

Thank you for coming back to me @Clintonia84 

 

I am going to pop you over a PM so that I can get some account information. 

 

Kind regards,

Zak_M

0 Kudos
Reply