For any account issues, you'll have to wait for the staff team to respond which may be a couple of days.
In terms of any underlying issues that you may have... can you use OnDemand services? If you're not sure, can you try watching a (non-BBC) CatchUp programme by selecting "Watch from catchup" from the TV Guide?
The technlology behind a PPV OD & CatchUp, is the same.
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