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mickbaker13
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Redundant Samsung Tivo Box

I have a Samsung C7100 which I was told I would have to accept as a second Tivo box when agreeing a contract a couple of years ago.  But I have never used it and never will.  So can I return it to Virgin or recycle it? 

Cheers

 

Mick Baker

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japitts
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Re: Redundant Samsung Tivo Box

Details of the equipment which VM are currently requesting back, is shown here 

If it's not one of those boxes, then you're best to recycle the box in the most appropriate manner.

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mickbaker13
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Re: Redundant Samsung Tivo Box

Thanks for this but in fact Virgin have told me I have to keep it as a condition of my contract. Which is if course ridiculous.
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japitts
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Re: Redundant Samsung Tivo Box

Ah, I see. So you've got a TV box as part of your Virgin bundle that you're not using but is part of your package nonetheless.

In that case, you have two alternate choices..

1: Renegotiate your bundle to cancel this TV box. You've not said whether it's a multiroom or single-box setup, I would assume single-box because multiroom boxes should be straightforward to cancel.

2: Keep the box safe until such time as you are no longer renting it from VM.

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mickbaker13
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Re: Redundant Samsung Tivo Box

It's single room but I'm being told that my contract was cheaper only because I had the extra box. So presumably the same thing might apply when my current contract expires and I negotiate a new one. It makes no sense to me at all that Virgin want to force a box on me that they know I won't use. What's in it for them?!
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japitts
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Re: Redundant Samsung Tivo Box

Probably the same theory as leads supermarkets to have "Buy one get one free" offers that, to use your terminology, force free products on customers that they may not use. Heck, perhaps even increasing sales numbers.

Multibuy discounts, in other words. If storing the box is proving to be a problem, then ask how much it would impact your bundle to have it cancelled. Then make a choice of how much it bothers you.

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