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CSH20
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Red light and blue light flashing on Tivo Box

We have a message update on the television about updating the settings and the message is not clearing itself it tries to start up but fails to do so. It is doing it in 3 stages and I have watched it on and off all day! Any suggestions on what we can do as the Virgin website does not mention anything about messages staying on the screen.

Thank you!

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David_Bn
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Re: Red light and blue light flashing on Tivo Box

Good Morning CSH20,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see this has not been picked up sooner, and that you've been experiencing a fault with your services.

 

Can you please advise me if this is still on going or if this has since been resolved?

 

If this is still on going, can you tell me if there are any error code appearing on the screen?

 

Kindest regards,

 

David_Bn

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CSH20
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Re: Red light and blue light flashing on Tivo Box

Hello David_Bn


Thanks for taking the time to read my post I am pleased to say we booked an engineer and had a new replacement TiVo box. 

We just have a problem with the landline phone with no dialling tone so again have booked an engineer - 🤞!

Thanks once again!

 

CSH20

 

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David_Bn
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Re: Red light and blue light flashing on Tivo Box

Thanks for letting me know CSH20,

 

Pleased to hear the issue with the set top box is resolved.

 

Do please let us know if you need any further assistance beyond the engineer appointment for the landline services, and we'll take a look into this for you

 

Kindest regards,

 

David_Bn

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CSH20
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Re: Red light and blue light flashing on Tivo Box

Hi

Just to let you know the TiVo box and phone are both working fine. Thanks for your help! 

Regards

 

CSH20

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