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Forum Team (Retired) Josh_RW
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Message 11 of 43
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Re: Red flashing light and solid blue light

Hi Matthews505,

 

Welcome to the Community!

 

Sorry to hear you've had trouble with your TV and broadband.

 

I've located your account and I can see you've had a technician to sort this out for you. Is everything OK now?

 

Look forward to hearing from you! 😄

 

Josh


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Forum Team (Retired) Josh_RW
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Message 12 of 43
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Re: Red flashing light and solid blue light

Hi silver65,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with this too.

 

I've run a diagnostic on your equipment and I've picked up an issue with your signal levels. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to sort it out for you.

 

Speak soon 😄

 

Josh


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renegade7899
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Message 13 of 43
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Re: Red flashing light and solid blue light

I'm having this issue as i type. tried the service test thing and still not working. any help would be gratefully recieved

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Forum Team (Retired) Nat_J
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Message 14 of 43
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Re: Red flashing light and solid blue light

Hi there renegade7899,

 

I've responded to your individual thread so that we can discuss this further.

 

Nat_J


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Wendiwoo72
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Message 15 of 43
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Re: Red flashing light and solid blue light

How was the problem resolved please. I have the same problem which I have never had before. Been with Virgin many years.
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Leach7
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Message 16 of 43
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Re: Red flashing light and solid blue light

Hi, I'm having the same issue, TiVo box is on with a solid blue light and flashing red light. The screen is froze on "Starting up..." Anything I can do? Thanks.
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Forum Team (Retired) Rose_B
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Message 17 of 43
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Re: Red flashing light and solid blue light

Hi Leach7,

 

Welcome to the community.

 

I'd like to look into this for you but I'm unable to locate your account at the moment.

 

I'm just going to send you a private message requesting further information which you will find if you click on the purple envelope at the top right of the screen.

 

Talk to you soon

Rose
Forum Team


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a1greg
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Message 18 of 43
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Re: Red flashing light and solid blue light

Hi

I’m having exactly the same problem.

I’ve restarted the box several times and even unplugged it for a few days and it’s still not working.

It looks like it might be fried - how do I go about getting a new one?

Greg
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DanCondron
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Message 19 of 43
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Re: Red flashing light and solid blue light

This has happened to me too. Could you please help me
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Forum Team (Retired) Josh_RW
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Message 20 of 43
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Re: Red flashing light and solid blue light

Hi DanCondron,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with this too.

 

I'd like to check it out for you but I can't seem to locate your account. I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details.

 

Speak soon

 

Josh


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