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FedUpWithCS
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Recurring C130 error watching catch up TV

As above - cannot watch a program without getting at least one C130 error. 

Called up and waited 40 mins only to be cut off.  CS gee thanks for that.

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japitts
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Message 2 of 13
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Re: Recurring C130 error watching catch up TV

C130 error, as per Error code help tends to mean your box has connectivity issues.

Do you have a TiVo or a V6, as they connect differently? And if a V6, how is it connected to your home hub?

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FedUpWithCS
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Message 3 of 13
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Re: Recurring C130 error watching catch up TV

Thanks for taking an interest - which in itself is a sight more than CustSvcs did1

 

Def not the V6 on the VM website.  One of the older ones. 

 

Connects wirelessly.  

 

 

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japitts
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Re: Recurring C130 error watching catch up TV

Let's be sure before continuing, as the advice does differ. The TiVo doesn't have WiFi and has its own hardwired connection, the V6 relies on a connection to your Home-hub, Ethernet is best but it has WiFi.

Check here... Virgin TV boxes 

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FedUpWithCS
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Re: Recurring C130 error watching catch up TV

Definitely a TiVo.  

 

Sorry when you referred to "hub", I was thinking of the router/modem, which is upstairs next to my laptop where I'm typing this and the TiVo is downstairs. 

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japitts
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Message 6 of 13
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Re: Recurring C130 error watching catch up TV

Potentially you have a faulty box. On the front-left, there should be 3 green lights. From L-R, "power" on permanently, "online" should be permanent and then remote input.

I'm guessing the online light is flashing, indicating it's lost the internet connection. Given the connection is hardwired, and assuming you've rebooted the box at least once, that's indicative of a fault which will need Virgin to resolve.

Your other option, since you've mentioned you have VM broadband and depending on your contract period, is to consider changing your package to enable the box to be swapped for a newer V6. The V6 is a lot quicker and newer, but does have he caveat that it needs a connection to your VM broadband to work.

Either way, a call to Virgin is in order....

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FedUpWithCS
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Re: Recurring C130 error watching catch up TV

Thanks for taking an interest.

 

I think you are right judging by how often it is happening.

 

Unfortunately, therein lies the problem. VM Cust Svcs put the phone down after 40 mins on hold earlier.  Fingers crossed someone actually answers tomorrow.

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japitts
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Message 8 of 13
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Re: Recurring C130 error watching catch up TV

If you're genuinely getting nowhere with phoning, forum staff do work their way through these posts but it can take a few days.

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Corey_C
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Re: Recurring C130 error watching catch up TV

Hi FedUpWithCS,

 

Thanks for your post and apologies for the delayed response. Have you been able to get this sorted since your post?

 

Cheers,

Corey C

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FedUpWithCS
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Message 10 of 13
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Re: Recurring C130 error watching catch up TV

Well.  Spoke to CS (got through after about half an hour wait) and they said they would upgrade to V6 Box.  Engineer came out and didn't upgrade, but did some other things (I wasn't at home when he called) and it worked.........temporarily.  Back to C130 errors.

Another call to the CS team to see what gem they have this time to claim a clear up of an issue?

 

Fed Up.

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