To whom it may concern
I am having problems on and off with pixelating and tv stopping on recordings.
I've only had the box for a year and a half, surely shouldn't be breaking yet. When I was with sky they lasted for many years.
It was particularly bad with fox last night. I've had to delete the programmes I'd recorded as they had become unwatchable.
I think live TV is OK. Not noticed a major problem there. Occasionally it does something weird.
I've been looking on forum to see if I could sort myself and I've restarted box several times, checked cables, deleted films I'd saved and down to 25%, permanently deleted old stuff etc and helped for a couple of weeks and have continued to do that but got worse again.
Where I live, your box on the road is broken and the casing is open and wires are often sticking out. God knows why you don't have one that people can't open and break stuff and the bad weather must get in to it too. Cant help matters.
Its an old tivo box as I don't have Internet with you so was unable to have the 360.
I don't really want a new box as setting up this one caused major problems for the guy that did it but at the same time I would like tv I can watch. I just thought it would last longer than a year and a half.
Please can you help? I like many others pay alot for a service that is not at its best. I could also do with a new remote control.
Thanks and I wait to hear from you.
Regards
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