Recordings not happening "no signal"

[Michele_Sp]

First off I do not know if I have a Tivo or  V6, and I can't see a way to find out.

We have a good few series links but in the past week more than a few are not showing on the "my shows & recordings" and when I check recording hiccups they show as "no signal".

It's different shows, on different channels at different times, what is more annoying is the red light shows that it is recording, but when we try watching it is not there and has failed due to "no signal".

I have a signal, this only started happening in the past week.

[Graham_A]

If the box has a red recording led then it must be a TiVo box rather than a V6.

I will leave it for others to address the no signal issues.

[nodrogd]

This is sounding like a failed tuner. The box has three, so try recording three channels at once & if one of them fails the box needs replacing.

A word of warning. TiVO boxes are now being withdrawn. You will be offered a V6 TiVO instead. It is a better piece of kit, but relies on your VM Broadband hub & connection as well as the coax cable to operate.

They may try to upsell you to the new V360 Horizon platform. You do NOT have to accept this, it is completely voluntary & if you want to stay on the existing familiar TiVO platform you can.

[Michele_Sp]

Sadly this is not the case.  The fail happens on one recording then records ok the next day on one recording, it has happily recorded 3 at the same time and then on another day recorded only 1 or 2 when 3 were lined up.

[japitts]

Perhaps not failed tuner then, as failing or faulty tuner.

The advice posted above is correct though.

Either call in to faults or wait for a staff response on here - may be a couple of days 

[Michele_Sp]

Thanks 🙂

I'll wait a couple of days in the hope a mod pops in, I am not sadistic enough to put myself through the nightmare that is calling support.

[Steven_L]

Hey Michele_Sp, 
Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with your TV box and the recordings not happening. I have looked into this and our system is showing that a new box would be needed.

I can arrange for this but would need to confirm a few details via private message to get it booked in. Please look out for it and we can get started.

Regards,

Steven_L

[Steven_L · Accepted solution]

Thanks for confirming your details via private message @Michele_Sp. 
I have arranged the appointment, and you can track your engineer appointments online. Simply sign into My Virgin Media and you will see your appointments on your account dashboard. However, this can take up to 24 hours to be updated. 
Regards,
Steven_L