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Stracey
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Recordings are pixelated or freezing, this is also happening when I pause and then continue to watch

Recently my programmes are pixelating and freezing when I try snd watch from recordings, also if I pause and then unpause  the same problem occurs 

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Stracey
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Re: Playback of recordings pixelated and freezing

Hi 

please can someone arrange for an engineer to fix my problem, from other posts I can see I have a hard drive problem resulting in pixelating and freezing when I pause then I pause ir try and watch recordings

i have been on hold to someone at Virgin for about 20 minutes already snd I have told them what the issue is and that it’s been identified as a hard drive problem on here 

please help 

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Stracey
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Re: Playback of recordings pixelated and freezing

Hi 

please can someone arrange for an engineer to fix my problem, from other posts I can see I have a hard drive problem resulting in pixelating and freezing when I pause then unpause and try and watch recordings

i have been on hold to someone at Virgin for about 20 minutes already and I have told them what the issue is and that it’s been identified as a hard drive problem on here 

please help 

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japitts
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Re: Playback of recordings pixelated and freezing

Please only post once about a particular problem, multiple posts can cause confused replies.. I've merged them tovether for you.


@Stracey wrote:

i have been on hold to someone at Virgin for about 20 minutes already snd I have told them what the issue is and that it’s been identified as a hard drive problem on here 


What did the faults agent you spoke to, advise you in response?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Akua_A
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Re: Playback of recordings pixelated and freezing

Hi @Stracey,

 

Welcome to our community forums and thank you for your first posts.

 

Sorry to hear you are having pixilation issues with your recordings. We can understand the frustration this may have caused and we want to best help. I have been able to access your account using forum details and I can se you recently spoke to our team regarding this. Was the issue fully resolved with our team? Do you need any further help?

 

Thanks,

Akua_A
Forum Team



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Stracey
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Re: Playback of recordings pixelated and freezing

The call abruptly cut off after 30 minutes, unfortunately 

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Stracey
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Re: Playback of recordings pixelated and freezing

After calling back again I asked if an engineer could come out and have a look, they are coming tomorrow eve so hopefully they will rectify the problem 

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John_GS
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Re: Playback of recordings pixelated and freezing

Hi Stracey

 

Thanks for posting and apologies for the TV issues. I can see the engineer visit was cancelled by yourself - has everything managed to fix itself?

 

Best,

John_GS
Forum Team


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Stracey
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Re: Playback of recordings pixelated and freezing

Hi

i tried some things suggested by others, so I cancelled all my wish lists, went through series link recordings and cleared the majority, turned off the TiVo box and power at the wall for about 3 mins and then let it boot up again.   The problem doesn’t seem to be happening now, so whether it’s a temporary fix or permanent fix I’m not sure but for now it’s fine. 
thanks  

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David_Bn
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Message 10 of 10
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Re: Playback of recordings pixelated and freezing

Thanks for the update @Stracey,

 

We're pleased to hear that the diagnostics you've been able to pick up from our Community Forums have assisted you with finding the appropriate fix.

 

Do please come back to us if you have any further issues and we'll be happy to help where possible

 

Kindest regards,

David_Bn

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