Recorded programme disruptions

[Shandylady64]

I have had this problem for quite a while now and I've not been able to speak to anyone to get it sorted. When I've recorded something and watch it the picture pixilates, freezes, jumps, loses sounds so it's completely unwatchable. I've done all the checks and tests several times but it hasn't helped. It's seriously spoiling my viewing. Can anyone please help me get it sorted. I believe my Tivo box is an old one.

[japitts]

When you say you've done "all the checks", can you be more specific about what you've tried?

You've not mentioned any problems with live TV so I would presume that's OK. Try pausing live TV for a short time and watch delayed - this is also a recording and uses the TiVo's HDD. Is this also affected?

TiVo's are no longer replaced, but are swapped by tech visit to a V6. Much newer box, same software, uses your VM home broadband to access the internet.