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Mjcockley
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Recently updated service

Hi,

I have recently updated my services from virgin media.

since this has been completed, error code M63 is displayed.

any ideas on how to resolve???

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newapollo
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Re: Recently updated service

Hi Mjcockley,

Unfortunately you will need to speak to the Faults team.

virgin-tv-error-codes/m63   Your account is currently not set up correctly.

It may something as simple as activating a new box you may have received as part of the update you just made.

You can call  150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faultsbut best to call at 8am to avoid call queues

When calling Faults you will go through a series of questions/tests, if that doesn't resolve the problem then call back around 10 minutes later and an agent should pick the phone up.

You could also try the text messaging service. Just send  a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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