Virgin Media Community

[john113]

Its annoying but periodically the tivo decides to reboot during viewing time, tonight it was 9.15, is there any way to reprogram this so it is done overnight, occasionally the tivo also slows up when searching channels and I have to do a reset, any suggestions

[japitts · Accepted solution]

Planned software drops are done overnight for precisely this reason.

If your box is regularly rebooting during "daytime" hours, it potentially has a fault. How often is it rebooting?

You'll likely end up reporting it - either by calling in, or waiting on here for staff to respond. That may take a couple of days.

[john113]

At present it is about 3 to 4 week intervals, hope there nothing drastic amiss, I have many films to watch on the Tivo that I dont want to lose

[japitts]

It might be wise to start watching those films "incase".

[Jodi_S]

Hi john113,

Thanks for posting on our community forums. Disappointing to hear that you're having interrupted viewing services of an early evening on a regular basis.

We can understand the annoyance this will cause especially when watching a movie. As you have stated this is happening 3-4 times a week, we will need to do some further checks for you.

When the reboot happens, do you have any error messages appear, or does the box just reboot and show the starting up sign?

Have you noticed that your light on the front of your box has changed to a different colour?

As this is happening on a regular basis it might be the hard drive in the box that has an issue.

Please can you let me know of the above, and we will investigate this further for you.

Kind regards Jodi. 

[john113]

Its happening more often now so I have contacted Virgin and they are sending a replacement Tivo, slightly miffed to be losing my films, you would imagine there would be a simple way to transfer them from one box to another, but never mind

[john113]

New Tivo arrived and now installed, no info on what happens with the faulty unit though, is it collected or what ?

[Serena_C]

Hi @john113

Thanks for the update, I'm glad to hear your new TiVo box is installaed now. With your old faulty box, you can dispose of the box / recycle it. For more details, please visit https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment

Kind regards,

Serena