on 13-06-2022 11:20
This is something I've had now for a couple of weeks - I just get the buffering circle with no progress. No probs with other apps, YouTube works fine with all other devices in the house. Will try the specific box reboot.
Any new suggestions?
Answered! Go to Answer
on 15-06-2022 16:31
Hey @IWantMyMTV,
Welcome back to the community and thanks for taking the time to post.
I'm sorry to hear of the issues that you're having with the YouTube app, has rebooting the box resolved the issues that you're having with the app?
If not, please can you clear the cache on your TV box, you can do this by doing this Home > Thumbs down > Thumbs up > Play > Play > Play.
Please let us know, if your issues have been resolved or if you need further help.
Regards,
Steven_L
on 15-06-2022 16:31
Hey @IWantMyMTV,
Welcome back to the community and thanks for taking the time to post.
I'm sorry to hear of the issues that you're having with the YouTube app, has rebooting the box resolved the issues that you're having with the app?
If not, please can you clear the cache on your TV box, you can do this by doing this Home > Thumbs down > Thumbs up > Play > Play > Play.
Please let us know, if your issues have been resolved or if you need further help.
Regards,
Steven_L
on 15-06-2022 16:56
hi - the specific box reboot resolved the problem. I'll note the other solution for future reference should it happen again.
on 17-06-2022 17:00
Hi IWantMyMTV
Thanks for coming back to us. I am glad all sorted for you. Best
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on 19-06-2022 20:36
on 22-06-2022 08:10
I'm very sorry to hear you're having this issue again. Have you been able to try the same suggestion as previously?
^Martin
on 22-06-2022 11:54
on 24-06-2022 20:33
Hello IWantMyMTV, thank you for reaching back out.
Please can you just confirm what TV box you have?
Have you also turned your box off by the mains and turned it back on? Thanks
Matt - Forum Team
New around here?
on 24-06-2022 20:56
no but I'll give that I go if it happens again
on 27-06-2022 13:36
No worries IWantMyMTV,
Do let us know if the issue is still occuring?
Thanks,