Menu
Reply
phil_75
  • 2
  • 0
  • 0
Joining in
190 Views
Message 1 of 3
Flag for a moderator

Re: YouTube Not working still Since 17/04/2021

YouTube stopped working for me yesterday, reset router, turned off box, done diagnostic but still just the loading symbol on screen.. 

Tags (1)
0 Kudos
Reply
Robert_P
  • 2.94K
  • 150
  • 269
Forum Team
Forum Team
183 Views
Message 2 of 3
Flag for a moderator

Re: YouTube Not working still Since 17/04/2021

Hi phil_75

 

Sorry to hear you're experiencing issues with YouTube, we appreciate you taking the time to raise this via the forums.

 

Can you confirm if this is an issue over a wired or wireless connection? Are you using the app via the set top box? Do you get the same issue on other devices like a mobile, desktop or tablet?

 

We have these tips available to help with broadband issues:

Thanks 

 

Rob

0 Kudos
Reply
japitts
  • 12.16K
  • 1.7K
  • 2.62K
Very Insightful Person
Very Insightful Person
171 Views
Message 3 of 3
Flag for a moderator

Re: YouTube Not working still Since 17/04/2021

@phil_75 

I've moved your post to a new thread.

Just to help with this... which box are you using, is it a TiVo or a V6? Check here if you're not sure.

Do other streaming services work on your same box, this is a good way of testing the internet connection. OnDemand, iPlayer, Netflix etc - these all use the same 'net connection.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply