Hi TrisApps,
Thanks for your post and welcome to the Forums. It's great having you on board with us in the Community.
I'm sorry to hear you are having an issue with this. Taking a look at your box stats, I can see the are a few issues and your input levels are looking out.
I would like to arrange for an engineer to come to take a look at this for you. I just need to confirm the address to ensure we are booking the visit on the correct account.
I have sent you a private message regarding this. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
Thanks,
